Política de reembolso

RETURN POLICY

Effective Jan 30, 2024

ARTICLE CONSIGNMENT accepts eligible returns within fifteen (15) days of the date shipped to you. WE DO NOT ACCEPT RETURNS ON ANY ITEMS PURCHASED IN STORE. Please see our full return policy details below.

RETURN ELIGIBILITY

Item(s) purchased online must be postmarked and sent to us within fifteen (15) days of the date it was received. If the item you purchased from ARTICLE CONSIGNMENT does not meet that requirement, it will not be eligible for a refund.  

If you are buying online and picking up in our store location(s), please know you have 15 days from your pick-up date to return your order.

All tags must still be attached to receive a refund. This includes any Certificate of Authenticity tag along with any ARTICLE CONSIGNMENT tag.

All items must be in the same condition and include all extras as when purchased which may include boxes, dust bags, care cards etc must accompany the return to receive a refund. If the item is not in the same condition or there are any missing accessories or tags, a refund will not be processed. 

ARTICLE CONSIGNMENT utilizes AI technology to create a digital fingerprint of each item sold. This fingerprint will be compared upon the receipt of your return. This digital fingerprint must match to complete your refund as this assures both parties that the item that was initially purchased is the same as returned.  

ARTICLE CONSIGNMENT is not responsible for any additional damage or wear to an item after purchase. Items purchased at ARTICLE CONSIGNMENT are in pre-owned condition and we are unable to honor any brand warranties as we are not a part of the manufacturing process, nor are we affiliated, authorized or in any way associated with the manufacturer of the brand. We are highly experienced to look for any signs of wear or damage but are unable to predict how future use will impact an item.

REFUNDS

We generally process refunds within 3-4 business days of receipt of item(s) and refund will be processed back to your original form of payment. Please be advised that Hermes Birkins and Kellys may take an average of 10-14 days for the refund to process once the item is received back in our possession. 

For Hermes Birkins, and Kellys returned at our store, refunds will only be processed once the item(s) have been received back for inspection and acceptance.

If a bank gift card was used for the purchase, please do not discard the card until you are certain the item will not be returned. Refunds will be refunded to the original payment method used, including all gift cards.

Items purchased with cash can only be refunded by check or receive store credit. We are unable to refund in cash.

At this time we do not ship internationally and therefore do not accept international returns.

RETURN SHIPPING

Customers who have purchased items online have the following options for returns:

1. Use your own shipping method (at your own cost). 

If you use your own return shipping method, please ship your items with adequate insurance to cover the value of the returned item, include a signature requirement, and acquire a drop-off receipt. We do not recommend using the United States Postal Service.

Return Items being shipped must be sent to:

RECEIVING
ARTICLE CONSIGNMENT INC
706 56th St., Suite 100, Sacramento California 95819, United States

1. Bring your returns to the ARTICLE CONSIGNMENT location the item was purchased from.

RETURN FEES

For those who purchase 10 items or more within a 6-month period and maintain a 50% or greater return rate, we will charge an automatic 15% restocking fee calculated as 15%  of the price paid for the item being returned.

For any questions or concerns, please contact us at: theboutique@articleconsignment.com

 

Authentication is not just something we do, it's our core belief in dealing with luxury items.  To learn more about Why Authentication is Important, click here.  Members of our staff have been specially trained and have received Authentication Certifications from the Authentication Institute of America.  Coupled with our extensive knowledge we use a highly sophisticated AI software called Entrupy.

For additional information on authentication of your favorite luxury designers,  tap the designer below:
Louis Vuitton
Chanel
Prada
Gucci
Ferragamo
Hermes
Christian Louboutin
Versace
Kate Spade
Coach
Michael Kors
Tory Burch